[rt-users] Serious problem with history ordering in RT 3.2.2

Jesse Vincent jesse at bestpractical.com
Sat Jan 15 15:45:48 EST 2005

On Sat, Jan 15, 2005 at 01:11:11PM -0600, Kenneth Marshall wrote:
> We are currently having a problem with the ticket history
> in RT-3.2.2. The web interface correctly updates the ticket
> and send the appropriate E-mail. How ever, if a user sends
> an E-mail question to the system, when the RT web interface
> sends a correspondance, the last two history items are
> duplicated to the end of the History list after the correspondance
> update. Has anyone seen this behavior before or know how to
> fix it. We are getting really close to going production but this
> is a show-stopper.

As a rough guess without the debugging information we need, your RT
instance is running against a mysql database built without InnioDB
support.  That can cause duplicate updates to appear.

> Yours,
> Ken Marshall
> --
> Middleware Manager
> Rice University
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