[rt-users] Serious problem with history ordering in RT 3.2.2

[Kenneth Marshall]

We are using PostgreSQL for the DB, but upon further investigation
it appears that the odd behavior was produced by one user with a
single desktop mail client and browser trying to simulate the
various reply/comment/correspond/... via both the web interface
and E-mail using several pseudo accounts. If I can reproduce the
problem with actual separate accounts and updates, I will post
again. Thank you for your time.

Ken

On Sat, Jan 15, 2005 at 03:45:48PM -0500, Jesse Vincent wrote:
> 
> 
> 
> On Sat, Jan 15, 2005 at 01:11:11PM -0600, Kenneth Marshall wrote:
> > We are currently having a problem with the ticket history
> > in RT-3.2.2. The web interface correctly updates the ticket
> > and send the appropriate E-mail. How ever, if a user sends
> > an E-mail question to the system, when the RT web interface
> > sends a correspondance, the last two history items are
> > duplicated to the end of the History list after the correspondance
> > update. Has anyone seen this behavior before or know how to
> > fix it. We are getting really close to going production but this
> > is a show-stopper.
> > 
> 
> As a rough guess without the debugging information we need, your RT
> instance is running against a mysql database built without InnioDB
> support.  That can cause duplicate updates to appear.
> 
> 
> 
> > Yours,
> > Ken Marshall
> > --
> > Middleware Manager
> > Rice University
> > _______________________________________________
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> > 
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> > 
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> > 
> 
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> 
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> 
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