[rt-users] change owner of a ticket

[Harald Wagener]

Am 17.01.2005 um 12:52 schrieb Obando, David DE - EV:

> Hi all,
>
> is it possible to change the owner of a ticket?

Yes.
>
> I'm planning to use RT but the customers should not open a ticket 
> themselves but call a hotline and they open the ticket for the 
> customers. So the opener of the ticket should not be the owner but 
> should have the possibility to select the customer from a drop-list.

The 'requestor' (person having the problem) and 'owner' (person 
responsible for solving the problem) can be changed all the time.

In the UI, when You create a ticket, there is no drop down list for the 
requestor, because new requestors are added all the time (in our case, 
every tim a new user has a first problem). there is a drop down for the 
owner, though.

Regards,
     Harald