[rt-users] change owner of a ticket

[Obando, David DE - EV]

Hi all,

is it possible to change the owner of a ticket?

I'm planning to use RT but the customers should not open a ticket
themselves but call a hotline and they open the ticket for the
customers. So the opener of the ticket should not be the owner but
should have the possibility to select the customer from a drop-list.


Regards,
David


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