[rt-users] Putting requestor's real name in the autoreply?

[Matt Hanley]

> > What object would I use to reference the requestor's full name in an
autoreply template?
>
> I believe it's just $Ticket->CreatorObj->RealName.

Unfortunately, that just gives you the real name of the ticket creator, not
requestor.

Ruslan - your code worked perfectly, thank you.

Can anyone tell me how to differentiate a ticket created via an incoming
email as opposed to via the web?

-matt


Matthew Hanley
mhanley at cxtec.com