[rt-users] Putting requestor's real name in the autoreply?

Matt Hanley MHANLEY at cxtec.com
Mon Jan 17 11:13:03 EST 2005

> > What object would I use to reference the requestor's full name in an
autoreply template?
> I believe it's just $Ticket->CreatorObj->RealName.

Unfortunately, that just gives you the real name of the ticket creator, not

Ruslan - your code worked perfectly, thank you.

Can anyone tell me how to differentiate a ticket created via an incoming
email as opposed to via the web?


Matthew Hanley
mhanley at cxtec.com

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