[rt-users] Weekly digest Email with opened calls

Ruslan U. Zakirov Ruslan.Zakirov at acronis.com
Mon Jan 17 15:43:37 EST 2005

Paulo Ribeiro wrote:
> Dear RT Users,
> I've a working RT system 3.2.2 on FC3. I would like to add a 
> functionality that will send a message
> _Once a week_ to all the users that own an open ticket.
> This message should have a digest form meaning that, he/she should be 
> able to see all the opened calls that he/she owns in a single mail and 
> optionnaly for how long they have been opened.
> I tried to play a little bit with the scripts but couldn't figure out 
I think you mean scrip(without "t"), do you?

> how to trigger a script on a specific date. Is there a method of doing 
Scrips is event driven action. And trigger only on events(transactions).

You can start from rt-crontool, rt-remind scrips.
External utils on http://wiki.bestpractical.com/?Contributions can help 
you too.

> so or is an external script, one that will query the DB, necessary?
I didn't dig&hack rt-crontool a lot so don't know how power it's, but 
think that it's easier to write command line script(use examples above).

> Thanks,
> LoPo
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