[rt-users] Weekly digest Email with opened calls

Ruslan U. Zakirov Ruslan.Zakirov at acronis.com
Mon Jan 17 15:44:38 EST 2005

Ah, forgot about
Service tasks section

Paulo Ribeiro wrote:
> Dear RT Users,
> I've a working RT system 3.2.2 on FC3. I would like to add a 
> functionality that will send a message
> _Once a week_ to all the users that own an open ticket.
> This message should have a digest form meaning that, he/she should be 
> able to see all the opened calls that he/she owns in a single mail and 
> optionnaly for how long they have been opened.
> I tried to play a little bit with the scripts but couldn't figure out 
> how to trigger a script on a specific date. Is there a method of doing 
> so or is an external script, one that will query the DB, necessary?
> Thanks,
> LoPo
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> RT Administrator and Developer training is coming to your town soon! 
> (Boston, San Francisco, Austin, Sydney) Contact 
> training at bestpractical.com for details.
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com

More information about the rt-users mailing list