[rt-users] rt-remind help

Matthew Joseff mjoseff at yellowbrix.com
Wed Jan 19 14:54:48 EST 2005

Here's what we've done for reminders:

edit the remind script to run on "foo" queue

set up a cron to run every morning.

For escalation:

You want to do something like this:

* * * * * /opt/rt3/bin/rt-crontool --search 
RT::Search::ActiveTicketsInQueue --s earch-arg support --condition 
RT::Condition::UntouchedInMinutes --condition-arg 1,24 --action 
RT::Action::SetPriority --action-arg 10

On Wed, 19 Jan 2005, Oluwatomisin Ilori wrote:

}Hi everyone,
}I want to thank u all for the previous postings. Please, I'm currently running rt 3.0.11, perl 5.8.3, apache webserver with mod_perl on redhat linux. I'm very new to RT and perl and I really don't know how to go about certain things at present.
}Please, I've been working on sending escalation email works. Please, how can I use the rt-remind script? I've downloaded rt-remind but it's a text file. Am I meant to create a module from the script. Can someone give me the parameters for running the cronjob to use rt-remind?
}Please, I would be very grateful for any assistance.
} ALL-NEW Yahoo! Messenger - all new features - even more fun!  

Matthew Joseff, Director Technical Operations
(p) 703.519.1066 (f) 703.548.9151 (m) 202.415.6261
YellowBrix - Transforming Content Into Action.

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