[rt-users] RT3 - Attachments and more... [ Virus checked by www.virusguard.de ]

[Jesse Vincent]

On Mon, Jan 17, 2005 at 01:05:58PM +0100, Matthias Fenner wrote:
> I have a few problems with your requestracker3 and rt-FAQ-Manager and I think I m at the rigt place to find a solution.
> 
> At first, some version-information
> -----------------------------------------------------------------------------------------------------------------------
> System:       Linux intranet 2.4.27-1-386 #1 Fri Sep 3 06:24:46 UTC 2004 i686 GNU/Linux
> Apache:      Apache/1.3.33 (Debian Sarge GNU/Linux) Built: (Nov 18 2004 11:09:51)
> Postgres:    7.4.6-4
> php4:          4.3.9-1
> RT3:            3.2.2
> RTFM:         2.0.1

You don't mention whether you're using mod_perl of FastCGI for RT. Both
these issues sound like they could be caused by a buggy mod_perl build.

> -----------------------------------------------------------------------------------------------------------------------
> 
> 1.)At first we are impossible to attach files to tickets.
> The comment appears twice with no attachment. Just a simple :
>                  "Subject: [NAME of Attachment]" ,
> is at the end of the comment.
> Note : Plaintext attachments (Like .bat files) get directly quoted to the comment - Dont ask me why !
> 
> 2.)Our secound problem is the RTFM:
> I think there is a maximal URL limit which makes it impossible to post FAQs that are longer than 4096 Charakters. 
> The only workaround was to split the faq into small pieces, which is not optimal.
> 
> And now my questions ...
> 
> How to solve this problems ... and what do you need to know :D ?
> 
> 
> Thanks in advance
> Matthias Fenner
> 
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