[rt-users] Having multiple users logically linked together by "organization"

Jan Algermissen jalgermissen at topicmapping.com
Thu Jan 20 14:06:13 EST 2005


Jonathan Reeder wrote:

> I'm hoping that someone else out there might have the same 
> requirements as I do and has found a way to satisfy them.


create one staff group for *your* staff

per client create this:

one queue
one group

put the client employees in the client group and give your staff group 
and the client group the desired rights on the
client's queue.



> I'd like to have things set up such that multiple users can all be 
> logically linked together by their company/organization.  In doing so, 
> I'd like all tickets created by one user who is a member of a 
> particular organization to be viewable by all other members of that 
> organization.
> If that's not clear enough, here is a for-instance:
> Let's say I have two clients - Client A and Client B.  I have 4 users 
> set up in RT:
> Users bob and john are employees of Client A
> Users joe and tom are employees of Client B
> If user bob creates a ticket, I'd like for john to be able to see that 
> ticket when he logs in, but joe and tom cannot.  If user joe creates a 
> ticket, tom can see it, but bob and john cannot.
> I'm positive that there is a way to do this, since I haven't found 
> anything that RT can't do yet.  I can think of one way which is 
> writing a scrip that adds all users that have the same organization 
> value as the requestor to the CC list of a ticket and then granting 
> correct permissions to CCs, but that just seems dirty and cumbersome.
> Thanks a bunch.
> Jonathan Reeder
>RT Administrator and Developer training is coming to your town soon! (Boston, San Francisco, Austin, Sydney) Contact training at bestpractical.com for details.
>Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Jan Algermissen
Consultant & Programmer

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