[rt-users] Having multiple users logically linked together by "organization"

Todd Chapman rt at chaka.net
Thu Jan 20 13:52:12 EST 2005

Configure one queue per organization with proper access rights
for a corresponding group. Put the users in the appropriate groups.


On Thu, Jan 20, 2005 at 12:43:14PM -0600, Jonathan Reeder wrote:
> I'm hoping that someone else out there might have the same requirements as I
> do and has found a way to satisfy them.
> I'd like to have things set up such that multiple users can all be logically
> linked together by their company/organization.  In doing so, I'd like all
> tickets created by one user who is a member of a particular organization to
> be viewable by all other members of that organization.
> If that's not clear enough, here is a for-instance:
> Let's say I have two clients - Client A and Client B.  I have 4 users set up
> in RT:
> Users bob and john are employees of Client A
> Users joe and tom are employees of Client B
> If user bob creates a ticket, I'd like for john to be able to see that
> ticket when he logs in, but joe and tom cannot.  If user joe creates a
> ticket, tom can see it, but bob and john cannot.
> I'm positive that there is a way to do this, since I haven't found anything
> that RT can't do yet.  I can think of one way which is writing a scrip that
> adds all users that have the same organization value as the requestor to the
> CC list of a ticket and then granting correct permissions to CCs, but that
> just seems dirty and cumbersome.
> Thanks a bunch.
> Jonathan Reeder

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