[rt-users] changing status/owner via email pt2

Elaine . cmap_sec at yahoo.co.uk
Fri Jan 21 07:26:39 EST 2005

I got some help the other week from Ruslan and wanted
to ask a quick query. It was regarding changing
status/owner via email.

Code is at the bottom of the email and works fine. My
query is that with the scrips set up it goes out to
the user as its seen the same as a normal reply email
on how to fix the problem. I'd rather if possible not
email out Set-Status etc . Is there a way ?
Thanks for any pointers.

Try next commit code:
my $content =
if( $content =~ m/^\QSet-Owner:\E\s*(\S+)\s*$/m ) {

        $self->TicketObj->SetOwner( $1 );
if( $content =~ m/^\QSet-Status:\E\s*(\S+)\s*$/m ) {

        $self->TicketObj->SetStatus( $1 );

And put into mail body next line:
Set-Status: rejected
Don't add empty spaces before Set-Status

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