[rt-users] RES: Custom Fields in SelfService Page

Rodolfo de Moraes Reis rmreis at cpqd.com.br
Mon Jan 24 10:10:22 EST 2005

Where is the link to download the new version?

I didn't find in Best Practical's site!

Thank's again!!!


-----Mensagem original-----
De: Jesse Vincent [mailto:jesse at bestpractical.com]
Enviada em: segunda-feira, 24 de janeiro de 2005 10:24
Para: Rodolfo de Moraes Reis
Cc: rt-users at lists.bestpractical.com
Assunto: Re: [rt-users] Custom Fields in SelfService Page

On Mon, Jan 24, 2005 at 09:56:36AM -0200, Rodolfo de Moraes Reis wrote:
> Hello There!!!
> Is it possible to show custom fields in html pages (i.e. Create.html) located in "SelfService" directory?? Because I use this model pages when I want that user just view a simple layout.... it's ocurrs when I unchecked "Let this user be granted rigths" in users properties.
> For example, when a user select a queue (in SelfService/Create.html), the page automatically reload and show the custom field related that on queue. Is there a way to solve this?

RT 3.4 provides support for custom fields in self service

> Thank's for regards!!!
> Rodolfo de Moraes Reis
> DSIN - Grupo de Teste e Qualidade
> CPqD Telecom & IT Solutions
> Tel.: +55 19 3705-5986 
> Fax: +55 19 3705-6786
> rmreis at cpqd.com.br
> www.cpqd.com.br
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