[rt-users] Re: RT::Action error
Richard Ellis
Richard.Ellis at Sun.COM
Mon Jan 24 10:21:53 EST 2005
Hi,
Following on from my previous error, also now seeing this message in the log files:
RT::Action::ExtractCustomFieldValues=HASH(0x1cd3278) was created without a CurrentUser\n1 (/opt/rt3/lib/R
The common theme seems to be CurrentUser. Not sure how to debug this one. Anyone have any ideas?
Rik
----- Original Message -----
From: rt-users-request at lists.bestpractical.com
Date: Monday, January 24, 2005 3:05 pm
Subject: RT-Users Digest, Vol 10, Issue 68
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> Today's Topics:
>
> 1. RT::Condition::UntouchedInHours (Rick Measham)
> 2. "Could not load a valid user"? (Jarrod Loidl)
> 3. RE: Query builder losing the query (Matthew Watson)
> 4. HTML auto replies (Andre Sachs)
> 5. Custom Fields in SelfService Page (Rodolfo de Moraes Reis)
> 6. Re: Custom Fields in SelfService Page (Jesse Vincent)
> 7. Re: RT::Condition::UntouchedInHours (Andy Harrison)
> 8. RT talking with RT (Roman Hochuli)
> 9. Antw: Re: [rt-users] RT3 - Attachments and more... [ Virus
> checked by www.virusguard.de ] (Matthias Fenner)
>
>
> --------------------------------------------------------------------
> --
>
> Message: 1
> Date: Mon, 24 Jan 2005 16:04:24 +1100
> From: Rick Measham <rickm at 3d3.com>
> Subject: [rt-users] RT::Condition::UntouchedInHours
> To: RT Users <rt-users at lists.bestpractical.com>
> Message-ID: <1106543064.4111.4.camel at rickm.local>
> Content-Type: text/plain; charset="us-ascii"
>
> Where is RT::Condition::UntouchedInHours? I'm trying to find it as
> it'smentioned in the examples in rt-crontool, but doesn't seem to
> exist(grep can't find it in the install directory leading me to
> think I'm
> dreaming when I use it without getting an error message)
>
> There's also no mention of it in the Wiki ...
>
> Please put me out of my misery!
>
> Cheers!
> Rick
> -------------- next part --------------
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>
> ------------------------------
>
> Message: 2
> Date: Mon, 24 Jan 2005 16:39:16 +1100
> From: Jarrod Loidl <Jarrod.Loidl at its.monash.edu.au>
> Subject: [rt-users] "Could not load a valid user"?
> To: rt-users at lists.bestpractical.com
> Message-ID: <1106545156.4282.74.camel at w-cl28-107-e8.its.monash.edu.au>
> Content-Type: text/plain
>
> Hi
>
> Currently I am dealing with an issue in RTIR where it will consistenly
> return the following error message upon all email based replies from
> someone not created in RTIR:
>
> --
> RT could not load a valid user, and RT's configuration does not allow
> for the creation of a new user for this email
> (blah at blah.monash.edu.au).
> You might need to grant 'Everyone' the right 'CreateTicket' for the
> queue Incident Reports.
> --
> I have complied with the instructions as stipulated above and still
> receive the same error.
>
> Has anyone else encountered this? And if so, how did you fix this?
>
> Thanks in advance,
>
> --
> Jarrod Loidl
> IT Security of Infrastructure Services,
> Information Technology Services, Monash University - Clayton
> Phone: +61 3 99052055 Fax: +61 3 99054746
>
>
>
> ------------------------------
>
> Message: 3
> Date: Mon, 24 Jan 2005 21:30:34 +1100
> From: "Matthew Watson" <matthew.watson at staff.netspace.net.au>
> Subject: RE: [rt-users] Query builder losing the query
> To: "Jesse Vincent" <jesse at bestpractical.com>
> Cc: rt-users at lists.bestpractical.com
> Message-ID:
> <56F211C5E3F24F47B103EA1B253822BE460ED5 at vic-cr-
> ex1.staff.netspace.net.au>
> Content-Type: text/plain; charset="us-ascii"
>
> This is a followup on issues I was having with Query Builder losing
> thequery, After a lot of testing and playing around, turned out it
> wasn'tjust the query that was vanishing, but the entire session
> wasn't being
> relocated/saved correctly.
>
> After a lot of playing around, it seems the sessions where getting
> truncated when being retrieved from the database when using
> Apache::Session::Oracle
>
> In SearchBuilder/Handle/Oracle.pm
>
> $self->dbh->{LongTruncOk}=1;
> $self->dbh->{LongReadLen}= 8000;
>
> Seems the session is getting larger than this, which of course gives
> problems when the session is retrieved.
>
> Also, Apache::Session::Oracle seems to want you to set this in its
> arguments, even if it is already set on the database handle.
>
> So, locally I've changed
> SearchBuilder/Handle/Oracle.pm to
>
> $self->dbh->{LongReadLen}= 10485760
>
> And in ~rt/local/html/Elements/SetupSessionCookie
>
> I have added
>
> Commit => 0,
> LongReadLen => 10485760
>
> To the session setups.
>
> Hope this helps anyone having these issues :)
>
> Regards,
> Matt.
>
>
> > -----Original Message-----
> > From: Jesse Vincent [jesse at bestpractical.com]
> > Sent: Wednesday, January 05, 2005 11:56 AM
> > To: Matthew Watson
> > Cc: rt-users at lists.bestpractical.com
> > Subject: Re: [rt-users] Query builder losing the query
> >
> >
> >
> > On Wed, Jan 05, 2005 at 02:39:27PM +1100, Matthew Watson wrote:
> > > Hi,
> > >
> > >
> > >
> > > I seem to recalled seeing this before, but I couldn't find it
> in my
> > > history. So I apologise if this has been over.
> > >
> > >
> > >
> > > I am running RT 3.2.2
> > >
> > >
> > Try the 3.2.3 prerelease?
> > >
> > > I notice, when you build a search, then click on a ticket, then go
> back
> > > to the Query Builder, the query is gone.
> > >
> > >
> > >
> > > Now, firstly I'm unclear if this is a problem, or if this is
> how rt3
> is
> > > meant to work (it doesn't work like this is rt2). And
> > >
> > > Secondly, if it is an issue, is there a fix floating around for
> it?> >
> > >
> > >
> > > Cheers.
> > >
> > >
> > >
> > >
> > >
> > > Regards
> > >
> > >
> > >
> > > --
> > >
> > > Matthew Watson
> > >
> > > Netspace Online Systems
> > >
> > > (03) 98110010
> > >
> > >
> > >
> >
> > > _______________________________________________
> > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> > >
> > > Be sure to check out the RT wiki at http://wiki.bestpractical.com
> >
> > --
>
> This email and any files transmitted with it are confidential and
> intended solely for the
> use of the individual or entity to whom they are addressed. Please
> notify the sender
> immediately by email if you have received this email by mistake and
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> Finally, the recipient should check this email and any attachments
> for the presence of
> viruses. The organisation accepts no liability for any damage
> caused by any virus
> transmitted by this email.
>
>
>
> ------------------------------
>
> Message: 4
> Date: Mon, 24 Jan 2005 13:18:56 +0200
> From: Andre Sachs <asachs at clue.co.za>
> Subject: [rt-users] HTML auto replies
> To: rt-users at lists.bestpractical.com
> Message-ID: <1106565536.7737.32.camel at ashlet>
> Content-Type: text/plain
>
> Hi All,
>
> I have a customer that we run RT (3.0.11) for and they would like to
> know how to send auto replies in HTML.
>
> Having a brief look at the problem it occurs to me that the
> Content-Length header would need to be calculated for the message
> beforeit is sent.
>
> Has anyone done this yet ?
>
> Kind regards,
> Andre
>
>
>
>
>
>
>
>
>
> ------------------------------
>
> Message: 5
> Date: Mon, 24 Jan 2005 09:56:36 -0200
> From: "Rodolfo de Moraes Reis" <rmreis at cpqd.com.br>
> Subject: [rt-users] Custom Fields in SelfService Page
> To: <rt-users at lists.bestpractical.com>
> Message-ID:
> <097013530AD6F24F8D21F7CABCB26A252D7F87 at MAILSRV1.aquarius.cpqd.com.br>
> Content-Type: text/plain; charset="iso-8859-1"
>
> Hello There!!!
>
> Is it possible to show custom fields in html pages (i.e.
> Create.html) located in "SelfService" directory?? Because I use
> this model pages when I want that user just view a simple
> layout.... it's ocurrs when I unchecked "Let this user be granted
> rigths" in users properties.
>
> For example, when a user select a queue (in
> SelfService/Create.html), the page automatically reload and show
> the custom field related that on queue. Is there a way to solve this?
>
> Thank's for regards!!!
>
> Rodolfo de Moraes Reis
> DSIN - Grupo de Teste e Qualidade
> CPqD Telecom & IT Solutions
> Tel.: +55 19 3705-5986
> Fax: +55 19 3705-6786
> rmreis at cpqd.com.br
> www.cpqd.com.br
>
>
>
>
> ------------------------------
>
> Message: 6
> Date: Mon, 24 Jan 2005 07:23:38 -0500
> From: Jesse Vincent <jesse at bestpractical.com>
> Subject: Re: [rt-users] Custom Fields in SelfService Page
> To: Rodolfo de Moraes Reis <rmreis at cpqd.com.br>
> Cc: rt-users at lists.bestpractical.com
> Message-ID: <20050124122338.GC24460 at bestpractical.com>
> Content-Type: text/plain; charset=us-ascii
>
>
>
>
> On Mon, Jan 24, 2005 at 09:56:36AM -0200, Rodolfo de Moraes Reis
> wrote:> Hello There!!!
> >
> > Is it possible to show custom fields in html pages (i.e.
> Create.html) located in "SelfService" directory?? Because I use
> this model pages when I want that user just view a simple
> layout.... it's ocurrs when I unchecked "Let this user be granted
> rigths" in users properties.
> >
> > For example, when a user select a queue (in
> SelfService/Create.html), the page automatically reload and show
> the custom field related that on queue. Is there a way to solve this?
> >
>
> RT 3.4 provides support for custom fields in self service
>
> > Thank's for regards!!!
> >
> > Rodolfo de Moraes Reis
> > DSIN - Grupo de Teste e Qualidade
> > CPqD Telecom & IT Solutions
> > Tel.: +55 19 3705-5986
> > Fax: +55 19 3705-6786
> > rmreis at cpqd.com.br
> > www.cpqd.com.br
> >
> >
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > RT Administrator and Developer training is coming to your town
> soon! (Boston, San Francisco, Austin, Sydney) Contact
> training at bestpractical.com for details.
> >
> > Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> >
>
> --
>
>
> ------------------------------
>
> Message: 7
> Date: Mon, 24 Jan 2005 09:04:37 -0500
> From: Andy Harrison <aharrison at gmail.com>
> Subject: Re: [rt-users] RT::Condition::UntouchedInHours
> To: Rick Measham <rickm at 3d3.com>
> Cc: RT Users <rt-users at lists.bestpractical.com>
> Message-ID: <a22ff29405012406047736031c at mail.gmail.com>
> Content-Type: text/plain; charset=US-ASCII
>
> On Mon, 24 Jan 2005 16:04:24 +1100, Rick Measham <rickm at 3d3.com>
> wrote:> Where is RT::Condition::UntouchedInHours? I'm trying to
> find it as it's
> > mentioned in the examples in rt-crontool, but doesn't seem to exist
> > (grep can't find it in the install directory leading me to think I'm
> > dreaming when I use it without getting an error message)
> >
> > There's also no mention of it in the Wiki ...
> >
> > Please put me out of my misery!
>
> It's just an example. It doesn't actually exist. Use
> RT::Condition::Overdue instead. Writing UntouchedInHours yourself is
> also fairly simple, it's not a complicated script.
>
>
> --
> Andy Harrison
>
>
> ------------------------------
>
> Message: 8
> Date: Mon, 24 Jan 2005 15:13:14 +0100
> From: Roman Hochuli <roman.hochuli at nexellent.ch>
> Subject: [rt-users] RT talking with RT
> To: rt-users at lists.bestpractical.com
> Message-ID: <41F5027A.4000901 at nexellent.ch>
> Content-Type: text/plain; charset=ISO-8859-1; format=flowed
>
> Hello List
>
> We have a, well, "strange" behaviour here when two different RT
> instances are talking to eachother. It seems that when RT1 is
> sending a
> mail to RT2 to open a ticket RT2 is not sending out an Autoreply-
> Message
> even tough the global scrips are inplace which do so. This seems to
> be
> an RT-RT-speciality because if a "human" is sending a mail to RT2
> the
> autoreply works.
>
> Is this behaviour planned that way?
> If so: is the only possibility to create an Autoreply back some
> kind of
> UserDefined-Scrip?
>
> I have read thru the wiki and I tried to look into the archives but
> without beeing able to search in the archives it this is not really
> useful... :(
>
> Thank you for your help.
>
> --
> Kind regards,
> Roman Hochuli
> Operations Manager
>
> Nexellent AG
> Saegereistrasse 29
> 8152 Glattbrugg
> Switzerland
> Tel +41-44-5623040
> Fax +41-44-5623041
> X-NCC-RegID: ch.nexellent
>
> Imagination is the one weapon in the war against reality.
> -- Jules de Gaultier
>
>
> ------------------------------
>
> Message: 9
> Date: Mon, 24 Jan 2005 16:08:15 +0100
> From: "Matthias Fenner" <Matthias.Fenner at advanced.info>
> Subject: Antw: Re: [rt-users] RT3 - Attachments and more... [ Virus
> checked by www.virusguard.de ]
> To: <jesse at bestpractical.com>
> Cc: rt-users at lists.bestpractical.com
> Message-ID: <s1f51d7a.079 at bigmac.adinfo.de>
> Content-Type: text/plain; charset="us-ascii"
>
> Im using mod-perl !
>
>
> I installed the rt-3.2.2 on debian/sarge by myself.
>
> PerlModule Apache::DBI
> PerlRequire /opt/rt3/bin/webmux.pl
> SetHandler perl-script
> PerlHandler RT::Mason
> PerlSetVar MasonCompRoot /opt/rt3/var/
> PerlSetVar MasonDataDir /var/lib/mason
>
> but now im a little bit confused :
> Did apt-get overwrite the mod installed by the rt-install script -
> maybe thats why this mod iss still buggy !
>
>
> the apache-access.log part iss attached!
>
>
>
> >>> Jesse Vincent <jesse at bestpractical.com> 14:47:19 20.01.2005 >>>
>
> On Mon, Jan 17, 2005 at 01:05:58PM +0100, Matthias Fenner wrote:
> > I have a few problems with your requestracker3 and rt-FAQ-Manager
> and I think I m at the rigt place to find a solution.
> >
> > At first, some version-information
> > ------------------------------------------------------------------
> -----------------------------------------------------
> > System: Linux intranet 2.4.27-1-386 #1 Fri Sep 3 06:24:46
> UTC 2004 i686 GNU/Linux
> > Apache: Apache/1.3.33 (Debian Sarge GNU/Linux) Built: (Nov
> 18 2004 11:09:51)
> > Postgres: 7.4.6-4
> > php4: 4.3.9-1
> > RT3: 3.2.2
> > RTFM: 2.0.1
>
> You don't mention whether you're using mod_perl of FastCGI for RT.
> Boththese issues sound like they could be caused by a buggy
> mod_perl build.
>
> > ------------------------------------------------------------------
> -----------------------------------------------------
> >
> > 1.)At first we are impossible to attach files to tickets.
> > The comment appears twice with no attachment. Just a simple :
> > "Subject: [NAME of Attachment]" ,
> > is at the end of the comment.
> > Note : Plaintext attachments (Like .bat files) get directly
> quoted to the comment - Dont ask me why !
> >
> > 2.)Our secound problem is the RTFM:
> > I think there is a maximal URL limit which makes it impossible to
> post FAQs that are longer than 4096 Charakters.
> > The only workaround was to split the faq into small pieces, which
> is not optimal.
> >
> > And now my questions ...
> >
> > How to solve this problems ... and what do you need to know :D ?
> >
> >
> > Thanks in advance
> > Matthias Fenner
> >
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > RT Administrator and Developer training is coming to your town
> soon! (Boston, San Francisco, Austin, Sydney) Contact
> training at bestpractical.com for details.
> >
> > Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> >
>
> --
>
>
>
> -------------- next part --------------
> 192.168.19.100 - - [24/Jan/2005:15:46:20 +0100] "GET
> /NoAuth/webrt.css HTTP/1.1" 200 7316
> "https://rt.advanced.info/Ticket/Update.html?Action=Comment&id=29" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0" "-"
> 192.168.19.100 - - [24/Jan/2005:15:46:21 +0100] "GET
> /Ticket/Update.html?Action=Comment&id=29 HTTP/1.1" 200 16585
> "https://rt.advanced.info/index.html?q=29" "Mozilla/5.0 (Windows;
> U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0" "-"
> 192.168.19.100 - - [24/Jan/2005:15:46:31 +0100] "GET
> /NoAuth/webrt.css HTTP/1.1" 200 7316
> "https://rt.advanced.info/Ticket/Update.html?menu=Jump+to+...&QuoteTransaction=&DefaultStatus=resolved&Action=Comment&Status=&Owner=&UpdateTimeWorked=&id=29&UpdateType=private&UpdateSubject=Testosteronie&UpdateCc=&UpdateBcc=&Attach=NTDETECT.COM&AddMoreAttach=Add+More+Files&UpdateAttach=1&RTFM_Content=&RTFM-Include-Article-Named=&UpdateContent=" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0" "-"
> 192.168.19.100 - - [24/Jan/2005:15:46:32 +0100] "GET
> /Ticket/Update.html?menu=Jump+to+...&QuoteTransaction=&DefaultStatus=resolved&Action=Comment&Status=&Owner=&UpdateTimeWorked=&id=29&UpdateType=private&UpdateSubject=Testosteronie&UpdateCc=&UpdateBcc=&Attach=NTDETECT.COM&AddMoreAttach=Add+More+Files&UpdateAttach=1&RTFM_Content=&RTFM-Include-Article-Named=&UpdateContent= HTTP/1.1" 200 16817 "https://rt.advanced.info/Ticket/Update.html?Action=Comment&id=29" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0" "-"
> 192.168.19.100 - - [24/Jan/2005:15:47:32 +0100] "GET
> /NoAuth/webrt.css HTTP/1.1" 200 7316
> "https://rt.advanced.info/Ticket/Update.html?menu=Jump+to+...&QuoteTransaction=&DefaultStatus=resolved&Action=Comment&Status=&Owner=&UpdateTimeWorked=&id=29&UpdateType=private&UpdateSubject=Testosteronie&UpdateCc=&UpdateBcc=&Attach=&UpdateAttach=1&RTFM_Content=&RTFM-Include-Article-Named=&UpdateContent=und+noch+ein+test+...+%0D%0A%0D%0Ajesse+%28master%29+sagt+%3A+mod_perl+iss+buggy%0D%0Aich+sag+%3A+postgres+%40+sarge&SubmitTicket=Update+Ticket" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0" "-"
> 192.168.19.100 - - [24/Jan/2005:15:47:36 +0100] "GET
> /Ticket/Update.html?menu=Jump+to+...&QuoteTransaction=&DefaultStatus=resolved&Action=Comment&Status=&Owner=&UpdateTimeWorked=&id=29&UpdateType=private&UpdateSubject=Testosteronie&UpdateCc=&UpdateBcc=&Attach=&UpdateAttach=1&RTFM_Content=&RTFM-Include-Article-Named=&UpdateContent=und+noch+ein+test+...+%0D%0A%0D%0Ajesse+%28master%29+sagt+%3A+mod_perl+iss+buggy%0D%0Aich+sag+%3A+postgres+%40+sarge&SubmitTicket=Update+Ticket HTTP/1.1" 200 28175 "https://rt.advanced.info/Ticket/Update.html?menu=Jump+to+...&QuoteTransaction=&DefaultStatus=resolved&Action=Comment&Status=&Owner=&UpdateTimeWorked=&id=29&UpdateType=private&UpdateSubject=Testosteronie&UpdateCc=&UpdateBcc=&Attach=NTDETECT.COM&AddMoreAttach=Add+More+Files&UpdateAttach=1&RTFM_Content=&RTFM-Include-Article-Named=&UpdateContent=" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0" "-"
> 192.168.19.141 - - [24/Jan/2005:15:48:12 +0100] "GET
> /NoAuth/webrt.css HTTP/1.1" 200 7316
> "http://rt/Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id=3158" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0" "-"
> 192.168.19.141 - - [24/Jan/2005:15:48:14 +0100] "GET
> /Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id=3158 HTTP/1.1" 200 20622 "http://rt/Ticket/Display.html?id=3158" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0" "-"
> 192.168.19.153 - - [24/Jan/2005:15:49:54 +0100] "GET
> /NoAuth/webrt.css HTTP/1.1" 200 7316
> "http://rt.adinfo.de/Ticket/Display.html?id=3193" "Mozilla/5.0
> (Windows; U; Windows NT 5.1; de-DE; rv:1.7.5) Gecko/20041122
> Firefox/1.0" "-"
> 192.168.19.153 - - [24/Jan/2005:15:49:56 +0100] "GET
> /Ticket/Display.html?id=3193 HTTP/1.1" 200 23933
> "http://rt.adinfo.de/Search/Results.html?Query=Queue%20=%20'Support%20HO'%20AND%20(Status%20=%20'open'%20OR%20Status%20=%20'new')&Rows=50" "Mozilla/5.0 (Windows; U; Windows NT 5.1; de-DE; rv:1.7.5) Gecko/20041122 Firefox/1.0" "-"
> 192.168.19.153 - - [24/Jan/2005:15:50:01 +0100] "GET
> /NoAuth/webrt.css HTTP/1.1" 200 7316
> "http://rt.adinfo.de/Ticket/Display.html?Status=open&id=3193" "Mozilla/5.0 (Windows; U; Windows NT 5.1; de-DE; rv:1.7.5) Gecko/20041122 Firefox/1.0" "-"
> 192.168.19.153 - - [24/Jan/2005:15:50:03 +0100] "GET
> /NoAuth/webrt.css HTTP/1.1" 200 7316
> "http://rt.adinfo.de/Ticket/Display.html?Action=Take&id=3193" "Mozilla/5.0 (Windows; U; Windows NT 5.1; de-DE; rv:1.7.5) Gecko/20041122 Firefox/1.0" "-"
> 192.168.19.153 - - [24/Jan/2005:15:50:04 +0100] "GET
> /Ticket/Display.html?Status=open&id=3193 HTTP/1.1" 200 21659
> "http://rt.adinfo.de/Ticket/Display.html?id=3193" "Mozilla/5.0
> (Windows; U; Windows NT 5.1; de-DE; rv:1.7.5) Gecko/20041122
> Firefox/1.0" "-"
> 192.168.19.153 - - [24/Jan/2005:15:50:06 +0100] "GET
> /Ticket/Display.html?Action=Take&id=3193 HTTP/1.1" 200 25978
> "http://rt.adinfo.de/Ticket/Display.html?Status=open&id=3193" "Mozilla/5.0 (Windows; U; Windows NT 5.1; de-DE; rv:1.7.5) Gecko/20041122 Firefox/1.0" "-"
> 192.168.19.153 - - [24/Jan/2005:15:50:51 +0100] "GET
> /NoAuth/webrt.css HTTP/1.1" 200 7316
> "http://rt.adinfo.de/Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id=3193" "Mozilla/5.0 (Windows; U; Windows NT 5.1; de-DE; rv:1.7.5) Gecko/20041122 Firefox/1.0" "-"
> 192.168.19.153 - - [24/Jan/2005:15:50:52 +0100] "GET
> /Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id=3193 HTTP/1.1" 200 16598 "http://rt.adinfo.de/Ticket/Display.html?Action=Take&id=3193" "Mozilla/5.0 (Windows; U; Windows NT 5.1; de-DE; rv:1.7.5) Gecko/20041122 Firefox/1.0" "-"
> 192.168.19.153 - - [24/Jan/2005:15:52:00 +0100] "GET
> /NoAuth/webrt.css HTTP/1.1" 200 7316
> "http://rt.adinfo.de/Ticket/Update.html?menu=Jump+to+...&QuoteTransaction=&DefaultStatus=resolved&Action=Comment&Status=resolved&Owner=&UpdateTimeWorked=&id=3193&UpdateType=private&UpdateSubject=Interspare%2FFr.Diekmann%3A+Fibufragen+zu+einer+bestimmten+Buchung&UpdateCc=&UpdateBcc=&Attach=&UpdateAttach=1&RTFM_Content=&RTFM-Include-Article-Named=&UpdateContent=Buchung+wurde+nach+Absprache+mit+dem+Steuerberater+gemacht.&SubmitTicket=Update+Ticket" "Mozilla/5.0 (Windows; U; Windows NT 5.1; de-DE; rv:1.7.5) Gecko/20041122 Firefox/1.0" "-"
> 192.168.19.153 - - [24/Jan/2005:15:52:03 +0100] "GET
> /Ticket/Update.html?menu=Jump+to+...&QuoteTransaction=&DefaultStatus=resolved&Action=Comment&Status=resolved&Owner=&UpdateTimeWorked=&id=3193&UpdateType=private&UpdateSubject=Interspare%2FFr.Diekmann%3A+Fibufragen+zu+einer+bestimmten+Buchung&UpdateCc=&UpdateBcc=&Attach=&UpdateAttach=1&RTFM_Content=&RTFM-Include-Article-Named=&UpdateContent=Buchung+wurde+nach+Absprache+mit+dem+Steuerberater+gemacht.&SubmitTicket=Update+Ticket HTTP/1.1" 200 27942 "http://rt.adinfo.de/Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id=3193" "Mozilla/5.0 (Windows; U; Windows NT 5.1; de-DE; rv:1.7.5) Gecko/20041122 Firefox/1.0" "-"
> 192.168.19.153 - - [24/Jan/2005:15:52:06 +0100] "GET
> /NoAuth/webrt.css HTTP/1.1" 200 7316 "http://rt.adinfo.de/"
> "Mozilla/5.0 (Windows; U; Windows NT 5.1; de-DE; rv:1.7.5)
> Gecko/20041122 Firefox/1.0" "-"
> 192.168.19.153 - - [24/Jan/2005:15:52:08 +0100] "GET / HTTP/1.1"
> 200 26977
> "http://rt.adinfo.de/Ticket/Update.html?menu=Jump+to+...&QuoteTransaction=&DefaultStatus=resolved&Action=Comment&Status=resolved&Owner=&UpdateTimeWorked=&id=3193&UpdateType=private&UpdateSubject=Interspare%2FFr.Diekmann%3A+Fibufragen+zu+einer+bestimmten+Buchung&UpdateCc=&UpdateBcc=&Attach=&UpdateAttach=1&RTFM_Content=&RTFM-Include-Article-Named=&UpdateContent=Buchung+wurde+nach+Absprache+mit+dem+Steuerberater+gemacht.&SubmitTicket=Update+Ticket" "Mozilla/5.0 (Windows; U; Windows NT 5.1; de-DE; rv:1.7.5) Gecko/20041122 Firefox/1.0" "-"
> 192.168.19.153 - - [24/Jan/2005:15:52:09 +0100] "GET
> /NoAuth/webrt.css HTTP/1.1" 200 7316
> "http://rt.adinfo.de/Search/Results.html?Query=Queue%20=%20'Support%20HO'%20AND%20(Status%20=%20'open'%20OR%20Status%20=%20'new')&Rows=50" "Mozilla/5.0 (Windows; U; Windows NT 5.1; de-DE; rv:1.7.5) Gecko/20041122 Firefox/1.0" "-"
> 192.168.19.153 - - [24/Jan/2005:15:52:10 +0100] "GET
> /Search/Results.html?Query=Queue%20=%20'Support%20HO'%20AND%20(Status%20=%20'open'%20OR%20Status%20=%20'new')&Rows=50 HTTP/1.1" 200 20631 "http://rt.adinfo.de/" "Mozilla/5.0 (Windows; U; Windows NT 5.1; de-DE; rv:1.7.5) Gecko/20041122 Firefox/1.0" "-"
>
>
> ------------------------------
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> End of RT-Users Digest, Vol 10, Issue 68
> ****************************************
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