[rt-users] RT talking with RT

Todd Chapman rt at chaka.net
Mon Jan 24 15:33:14 EST 2005

It's probably because the mail sent by RT1 is marked as bulk
and therefore RT2 is ignoring it. This behavior has been seen
in RT3. I never used RT2 or earlier.


On Mon, Jan 24, 2005 at 03:13:14PM +0100, Roman Hochuli wrote:
> Hello List
> We have a, well, "strange" behaviour here when two different RT 
> instances are talking to eachother. It seems that when RT1 is sending a 
> mail to RT2 to open a ticket RT2 is not sending out an Autoreply-Message 
> even tough the global scrips are inplace which do so. This seems to be 
> an RT-RT-speciality because if a "human" is sending a mail to RT2 the 
> autoreply works.
> Is this behaviour planned that way?
> If so: is the only possibility to create an Autoreply back some kind of 
> UserDefined-Scrip?
> I have read thru the wiki and I tried to look into the archives but 
> without beeing able to search in the archives it this is not really 
> useful... :(
> Thank you for your help.
> -- 
> Kind regards,
> Roman Hochuli
> Operations Manager
> Nexellent AG
> Saegereistrasse 29
> 8152 Glattbrugg
> Switzerland
> Tel +41-44-5623040
> Fax +41-44-5623041
> X-NCC-RegID: ch.nexellent
> Imagination is the one weapon in the war against reality.
>                 -- Jules de Gaultier
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