[rt-users] Grant Privileges... Is there something like"ShowMyTicket"???

Matthew Watson matthew.watson at staff.netspace.net.au
Wed Jan 26 20:09:33 EST 2005

 How about granting "ShowTicket" to the "Requestor" group?


> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Rodolfo de Moraes Reis
> Sent: Thursday, January 27, 2005 3:16 AM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Grant Privileges... Is there something
> like"ShowMyTicket"???
> Hello There!!!
> I've a doubt about grant privileges....
> For example, There are 2 queues in my RT: Test and Develop. And I've a
> user that has privileges to act in Test tickets but doesn't have
> privileges to act in Develop tickets, although he cans only create and
> follow tickets in this Develop queue. To solve this problem, I grant this
> user with "CreateTicket" and "SeeQueue" into Develop queue. My doubt is
> about the "ShowTicket" privilege, because if I check this privilege to
> this user, he will see all the Develop tickets (and I don't want it
> because the others develop tickets doen´t matter for him) and if uncheck
> this option, he cannot see / follow his ticket!! Is there a privilege like
> "ShowMyTicket"? Because I want that this user just see ticket's created by
> him!!!
> Well... I don't know if my doubt it's so clear.... but I tried!! :)
> Thank's for regards!!!!
> Rodolfo de Moraes Reis

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