RES: [rt-users] Grant Privileges... Is there somethinglike"ShowMyTicket"???

Rodolfo de Moraes Reis rmreis at
Thu Jan 27 06:28:29 EST 2005

Thank's all.... it´s working fine now!!


-----Mensagem original-----
De: rt-users-bounces at
[mailto:rt-users-bounces at]Em nome de Rodolfo de
Moraes Reis
Enviada em: quinta-feira, 27 de janeiro de 2005 08:50
Para: Matthew Watson; rt-users at
Assunto: RES: [rt-users] Grant Privileges... Is there

Ok... I understood!! But if I granted "ShowTicket" to the requestor group, do you agree with me that a user will can see (and follow it) others ticket's that he was not a requestor?? For example... this user will see ticket's created by other user of requestor group. And, it's that I don´t want happens.... 

Thank's ALL!!!!

-----Mensagem original-----
De: Matthew Watson [mailto:matthew.watson at]
Enviada em: quarta-feira, 26 de janeiro de 2005 23:10
Para: Rodolfo de Moraes Reis; rt-users at
Assunto: RE: [rt-users] Grant Privileges... Is there something

 How about granting "ShowTicket" to the "Requestor" group?


> -----Original Message-----
> From: rt-users-bounces at [mailto:rt-users-
> bounces at] On Behalf Of Rodolfo de Moraes Reis
> Sent: Thursday, January 27, 2005 3:16 AM
> To: rt-users at
> Subject: [rt-users] Grant Privileges... Is there something
> like"ShowMyTicket"???
> Hello There!!!
> I've a doubt about grant privileges....
> For example, There are 2 queues in my RT: Test and Develop. And I've a
> user that has privileges to act in Test tickets but doesn't have
> privileges to act in Develop tickets, although he cans only create and
> follow tickets in this Develop queue. To solve this problem, I grant this
> user with "CreateTicket" and "SeeQueue" into Develop queue. My doubt is
> about the "ShowTicket" privilege, because if I check this privilege to
> this user, he will see all the Develop tickets (and I don't want it
> because the others develop tickets doen´t matter for him) and if uncheck
> this option, he cannot see / follow his ticket!! Is there a privilege like
> "ShowMyTicket"? Because I want that this user just see ticket's created by
> him!!!
> Well... I don't know if my doubt it's so clear.... but I tried!! :)
> Thank's for regards!!!!
> Rodolfo de Moraes Reis

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