[rt-users] Problem sending email - MIME Tools error

[Scott Hebert]

Hi,

- I have a user that sent in 4 emails in a row. 
- All four tickets were created in RT (RT 3.0.8).
- ONLY 2 auto-replies were sent.
- Below is an excerpt of the auto-reply scrip being run for one of the
tickets whose auto-reply was not sent.

I running Perl 5.8.3 with MIME::Tools 5.411.

Any idea why I'm getting this behaviour?

Thanks,

SH


RT Logs
======

[Thu Jan 27 15:42:27 2005] [debug]: Converting 'ISO-8859-1' to 'utf-8'
for text/plain - Visual signatures
 (/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/I18N.pm:200)
[Thu Jan 27 15:42:27 2005] [info]:
<rt-3.0.8-4550-47082.8.63809099219488 at cae.com> #4550/47082 - Scrip 2 
(/var/www/esg.c
ae.ca/global/rt-3-0-8/lib/RT/Action/SendEmail.pm:92)
[Thu Jan 27 15:42:27 2005] [crit]:
<rt-3.0.8-4550-47082.8.63809099219488 at cae.com>
Could not send mail. -$/ as given is currently unsupported at
/usr/local/lib/perl5/site_perl/5.8.3/MIME/Decoder/NBit.pm
line 140

Stack:
  [/usr/local/lib/perl5/5.8.3/Carp.pm:191]
  [/usr/local/lib/perl5/site_perl/5.8.3/IO/ScalarArray.pm:350]
  [/usr/local/lib/perl5/site_perl/5.8.3/MIME/Decoder/NBit.pm:140]
  [/usr/local/lib/perl5/site_perl/5.8.3/MIME/Decoder.pm:257]
  [/usr/local/lib/perl5/site_perl/5.8.3/MIME/Entity.pm:1856]
  [/usr/local/lib/perl5/site_perl/5.8.3/MIME/Entity.pm:1830]
  [/usr/local/lib/perl5/site_perl/5.8.3/MIME/Entity.pm:1750]
  [/usr/local/lib/perl5/site_perl/5.8.3/MIME/Entity.pm:1886]
  [/usr/local/lib/perl5/site_perl/5.8.3/MIME/Entity.pm:1889]
  [/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Action/SendEmail.pm:270]
  [/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Action/SendEmail.pm:181]
  [/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/ScripAction_Overlay.pm:207]
  [/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Scrip_Overlay.pm:417]
  [/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Scrip_Overlay.pm:352]
  [/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Scrips_Overlay.pm:196]
  [/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Transaction_Overlay.pm:118]
  [/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Ticket_Overlay.pm:3824]
  [/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Ticket_Overlay.pm:625]
  [/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Interface/Email.pm:670]
  [/var/www/esg.cae.ca/global/rt-3-0-8/share/html/REST/1.0/NoAuth/mail-gateway:31]
 (/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Action/SendEmail.pm:274)
[Thu Jan 27 15:42:27 2005] [info]:
<rt-3.0.8-4550-47082.8.63809099219488 at cae.com> sent To:
douglasc at cae.com Cc:  Bcc:  (
/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Action/SendEmail.pm:302)
[Thu Jan 27 15:42:27 2005] [info]:
<rt-3.0.8-4550-47082.10.134784117764 at cae.com> #4550/47082 - Scrip 3 
(/var/www/esg.ca
e.ca/global/rt-3-0-8/lib/RT/Action/SendEmail.pm:92)
[Thu Jan 27 15:42:28 2005] [crit]: <rt-3.0.8-4550-47082.10.134784117764 at cae.com>
Could not send mail. -$/ as given is currently unsupported at
/usr/local/lib/perl5/site_perl/5.8.3/MIME/Decoder/NBit.pm
line 140

Stack:
  [/usr/local/lib/perl5/5.8.3/Carp.pm:191]
  [/usr/local/lib/perl5/site_perl/5.8.3/IO/ScalarArray.pm:350]
  [/usr/local/lib/perl5/site_perl/5.8.3/MIME/Decoder/NBit.pm:140]
  [/usr/local/lib/perl5/site_perl/5.8.3/MIME/Decoder.pm:257]
  [/usr/local/lib/perl5/site_perl/5.8.3/MIME/Entity.pm:1856]
  [/usr/local/lib/perl5/site_perl/5.8.3/MIME/Entity.pm:1830]
  [/usr/local/lib/perl5/site_perl/5.8.3/MIME/Entity.pm:1750]
  [/usr/local/lib/perl5/site_perl/5.8.3/MIME/Entity.pm:1886]
  [/usr/local/lib/perl5/site_perl/5.8.3/MIME/Entity.pm:1889]
  [/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Action/SendEmail.pm:270]
  [/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Action/SendEmail.pm:181]
  [/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/ScripAction_Overlay.pm:207]
  [/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Scrip_Overlay.pm:417]
  [/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Scrip_Overlay.pm:352]
  [/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Scrips_Overlay.pm:196]
  [/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Transaction_Overlay.pm:118]
  [/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Ticket_Overlay.pm:3824]
  [/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Ticket_Overlay.pm:625]
  [/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Interface/Email.pm:670]
  [/var/www/esg.cae.ca/global/rt-3-0-8/share/html/REST/1.0/NoAuth/mail-gateway:31]
 (/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Action/SendEmail.pm:274)