[rt-users] Best practices

Todd Chapman rt at chaka.net
Sat Jan 29 10:21:24 EST 2005

For a new installation I would go gor 3.4rc6. There shouldn't be 
any major bugs left. It will probably become 3.4 very soon.
If using a release candidate bothers you, then 3.2.2 is the
latest "stable" release, but it has it's own bugs. _All_ 
software has bugs.

I agree that the standalone httpd is very fast, but I don't think
it would be with multiple users trying to use it at the same time
becuase it can only handle one request at a time. It would be
interesting to see if it could fork children to handle requests
like Apache and still retain it's speed advantage. It sure would
simplify RT installation for a lot of people.

One advantage of using RT instead of plain e-mail for support
is the possibility to do workflow so that multi-step tasks
are completed faster and more accurately.


On Fri, Jan 28, 2005 at 08:39:03PM -0800, James Moore wrote:
> Hey folks, I'm evaluating RT for use here at Omni to get us away from 
> doing all of our support mail via Apple Mail/IMAP. I've got 3.2.3 
> running on my machine by following one of the excellent walkthrus I 
> found but I've got some questions:
> * It seems like some people here are using the development snapshots. 
> Which branch (3.2, 3.3, 3.4) should we be using for a brand-new 
> installation and why?
> * Is anyone using the standalone httpd in a production environment? 
> Right now on my workstation it's serving pages faster than Apache is 
> and I like the idea of having something basic to do just this one task 
> on the production server.
> * How do people use the CLI? It seems like it's got some potential for 
> more than just doing simple tasks from the cmd-line.
> * If you moved away from doing support via email to RT what were some 
> of things that you experienced that you weren't expecting?
> Thanks for your help.
> -James
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