[rt-users] RT/Action/NotifyGroup.pm

Oluwatomisin Ilori tomisilori at yahoo.co.uk
Sun Jan 30 12:56:37 EST 2005

I'm currently running rt 3.2.2 on Linux 8.0, perl 5.8.3, Apache 1.19 statically compiled with mod_perl 1 and mySQL 4.1.9.
I'm trying to use Ruslan's module to send emails to a particular person when a ticket has not been resolved 22 hours after it is created. However, I do not get any emails.  Please, can anyone point me in the right direction. I'm running the cronjob below:

0 1 * * * /opt/rt3/bin/rt-crontool --search RT::Search::FromSQL --search-arg "Status !='resolved' AND Created='22 hours ago' AND Queue='VSATFaults'" --action RT::Action::NotifyGroup --action-arg tosin at rt1.ipnxtelecoms.com --template 'UnresolvedTickets'


 ALL-NEW Yahoo! Messenger - all new features - even more fun!  
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