[rt-users] RT/Action/NotifyGroup.pm

[Ruslan U. Zakirov]

Oluwatomisin Ilori wrote:
> 
> I'm currently running rt 3.2.2 on Linux 8.0, perl 5.8.3, Apache 1.19 
> statically compiled with mod_perl 1 and mySQL 4.1.9.
> I'm trying to use Ruslan's module to send emails to a particular person 
> when a ticket has not been resolved 22 hours after it is created. 
> However, I do not get any emails.  Please, can anyone point me in the 
> right direction. I'm running the cronjob below:
> 
> 0 1 * * * /opt/rt3/bin/rt-crontool --search RT::Search::FromSQL 
> --search-arg "Status !='resolved' AND Created='22 hours ago' AND 
> Queue='VSATFaults'" --action RT::Action::NotifyGroup --action-arg 
> tosin at rt1.ipnxtelecoms.com <mailto:tosin at rt1.ipnxtelecoms.com> 
> --template 'UnresolvedTickets'
> Thanks.

May be it is not user friendly but module supprt only IDs as argument 
now. So find your user via WebUI and see his #ID number and put it in 
argument. You can group different IDs, use ';' as separator.


> 
> ------------------------------------------------------------------------
> *ALL-NEW Yahoo! Messenger* 
> <http://uk.rd.yahoo.com/mail/taglines/default/messenger/*http://uk.messenger.yahoo.com>* 
> - all new features - even more fun!** *
> 
> 
> ------------------------------------------------------------------------
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> RT Administrator and Developer training is coming to your town soon! (Boston, San Francisco, Austin, Sydney) Contact training at bestpractical.com for details.
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com