[rt-users] Creating a ticket externally
Brandon
brandon-l at wyops.com
Mon Jan 31 13:12:26 EST 2005
Good Morning List,
I have searched through the list archives trying to gather information on
the project I'm working on, but the results have been rather inconclusive.
What I'm trying to do is create a ticket externally to RT (eg, the software
residing on another machine needs to create a ticket in RT on the machine
running RT).
What I have figured out is I don't want to add the data directly into the
database. I want to use RT's API to create the ticket.
So working from a remote machine, I assume I should be able to install the
Perl modules associated with RT to do this?
I hope I wouldn't have to do a full install of RT remotely. Has anyone
done anything like this, or could point to a bit of information on how to
do this? Any help would be appreciated.
Brandon
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