[rt-users] Creating a ticket externally

[Stephen Hancock]

I think creating a ticket by email would work for you but I have yet
to make this work on rt3.4.0rc6. There are good docs on this by Petter
Reinholdsten in the RT-Wiki. The article is from the University of
Oslo at: http://www.usit.uio.no/it/rt/modifications.html.
It is also on the RT Wiki under contributions at the bottom of the page. 

This was working for me at one point until I upgraded to 3.4.0 and now
it is broken and I have not been able to find the problem. It refuses
to recognize the $currentuser. If you are using 3.2.2 I think it
should work.

 

On Mon, 31 Jan 2005 11:12:26 -0700, Brandon <brandon-l at wyops.com> wrote:
> Good Morning List,
> 
> I have searched through the list archives trying to gather information on
> the project I'm working on, but the results have been rather inconclusive.
> 
> What I'm trying to do is create a ticket externally to RT (eg, the software
> residing on another machine needs to create a ticket in RT on the machine
> running RT).
> 
> What I have figured out is I don't want to add the data directly into the
> database. I want to use RT's API to create the ticket.
> 
> So working from a remote machine, I assume I should be able to install the
> Perl modules associated with RT to do this?
> 
> I hope I wouldn't have to do a full install of RT remotely.  Has anyone
> done anything like this, or could point to a bit of information on how to
> do this?  Any help would be appreciated.
> 
> Brandon
> 
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