[rt-users] User privileges

[Drew Barnes]

Steve Finkelstein wrote:

> Hi all,
>
> I have a brief question regarding user privileges.  Does every user  
> who e-mails the ticketing system absolutely need an account created  
> in order to open a ticket?  Isn't this in a way a possible breach of  
> security?  Is there a way to have the system not use this form of  
> verification, just open all tickets from any e-mail?  We're perfectly  
> fine with responding by means of e-mail without having the user to  
> login to the system.
>
> If the system absolutely requires to create an account with RT in  
> order to open tickets, is there a way to automatically create users  
> upon incoming of a unique e-mail address?  Any direction would be  
> appreciated.


Give Everyone the following rights:
CreateTicket
ReplyToTicket

What you are looking for becomes the default behavior.

>
> S.
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-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati