[rt-users] dealing with external parties via email?

[Malcolm Herbert]

On Mon, Jul 04, 2005 at 06:29:29PM +1000, Adrian Carter wrote:
|I believe just using the "CC" functionality of the ticket should meet
|your requirements no?

I think Cc: is really for people who are interested in seeing the
problem resolved but aren't the requester - ie, they're still on the
client side of the equation, not the technical one ...

That's how I have thought of it in the past, but I'll see if that works
for me ... thanks for the suggestion ... it's certainly a lot less
cumbersome than the other method I proposed ...

-- 
Malcolm Herbert                                    System Administrator
ph [990] 54881 rm 28-241                          School of GeoSciences