[rt-users] Re: dealing with external parties via email?

[seph]

> On Mon, Jul 04, 2005 at 06:29:29PM +1000, Adrian Carter wrote:
> |I believe just using the "CC" functionality of the ticket should meet
> |your requirements no?
>
> I think Cc: is really for people who are interested in seeing the
> problem resolved but aren't the requester - ie, they're still on the
> client side of the equation, not the technical one ...

you could open a child ticket, with the vendor as the requestor.

seph