[rt-users] RT sending email that violates proper MIME RFC

[Filip Jonckers]

RT v3.4.2 action/sendmail.pm ->

    # fsck.com #5959: Since RT sends 8-bit mail, we should say so.
    $self->SetHeader( 'Content-Transfer-Encoding','8-bit');

So if I understand correctly this should read:

    # fsck.com #5959: Since RT sends 8-bit mail, we should say so.
    $self->SetHeader( 'Content-Transfer-Encoding','8bit');


that could explain why some mails get bounced back
(receiving mail server is connected - sends its list of capabilities -
and sending server disconnects without sending the message!)
this results in a error message coming back (could not deliver message)
which in turn is added to the ticket and
results in a message being sent again ....  causing a loop and bringing
apache down on its knees
the anti-loop code does not detect this :-/

will do some tests to see if this helps...

thanks!
filip

 

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf 
> Of Keith Wessel
> Sent: zaterdag 2 juli 2005 23:21
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] RT sending email that violates proper MIME RFC
> 
> Thanks, Jesse, for the quick reply!
> 
> Unfortunately, I'd have to break all sorts of things on this 
> RedHat system to get a new enough version of Apache and 
> Mod_perl running to run 3.4.2.  (Sometimes, I miss the days 
> before package managers!)  But thanks for the tip.  I pulled 
> the hyphen out of the 8-bit (you were correct, it's supposed 
> to be 8bit) in Actions/SendEmail.pm for the 
> Content-Transfer-Encoding header.  We're all better!
> 
> Thanks for the awesome work on this product, and for being a 
> developer who's still so plugged in with your user community! 
>  RT rocks!
> 
> Thanks,
> -Keith
> 
> On Sat, Jul 02, 2005 at 02:41:25PM -0400, Jesse Vincent wrote:
> > 
> > 
> > 
> > On Sat, Jul 02, 2005 at 01:14:25AM -0500, Keith Wessel wrote:
> > > Hello,
> > > 
> > > Saw nothing in the archives or elsehwere about this, so I thought 
> > > I'd ask if anyone else had seen this issue.
> > > 
> > > Certain systems are having problems with the email that 
> my RT 3.2.3 
> > > install is sending out.  The problems started after 
> upgrading from 
> > > RT
> > > 3.2.2 a few weeks ago.  There are two related symptoms:
> > 
> > Can you try coming up to the current release, RT 3.4.2, to 
> see if this 
> > is resolved? Specifically, the issue is an extra '-' in a 
> mail header 
> > "8-bit" should read "8bit" iirc. Or perhaps I have it backwards.
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> 

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