[rt-users] Broken RT-3.0.12

Tue Jul 5 15:08:14 EDT 2005

Hello,

I need help to fix a broken RT 3.0.12 installation.
Our RT is giving the following message when someone tries to
create a ticket by email:

Error sample:
------------------------

<pre>Couldn't load module RT::Interface::Email::: Can't locate 
RT/Interface/Email/.pm in @INC (@INC contains: /usr/local/rt3/local/lib 
/usr/local/rt3/lib /usr/local/lib/perl5/site_perl/5.8.6/mach 
/usr/local/lib/perl5/site_perl/5.8.6 /usr/local/lib/perl5/site_perl 
/usr/local/lib/perl5/5.8.6/BSDPAN /usr/local/lib/perl5/5.8.6/mach 
/usr/local/lib/perl5/5.8.6 .) at (eval 15931) line 1.

Stack:
 [(eval 15931):1]
 [/usr/local/rt3/share/html/REST/1.0/NoAuth/mail-gateway:32]

Trace begun at 
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Exceptions.pm line 131
HTML::Mason::Exceptions::rethrow_exception('Couldn\'t load module 
RT::Interface::Email::: Can\'t locate RT/Interface/Email/.pm in @INC 
(@INC contains: /usr/local/rt3/local/lib /usr/local/rt3/lib 
/usr/local/lib/perl5/site_perl/5.8.6/mach 
/usr/local/lib/perl5/site_perl/5.8.6 /usr/local/lib/perl5/site_perl 
/usr/local/lib/perl5/5.8.6/BSDPAN /usr/local/lib/perl5/5.8.6/mach 
/usr/local/lib/perl5/5.8.6 .) at (eval 15931) line 1.^J^JStack:^J  
[(eval 15931):1]^J  
[/usr/local/rt3/share/html/REST/1.0/NoAuth/mail-gateway:32]^J') called 
at /usr/local/rt3/lib/RT/Interface/Email.pm line 515
RT::Interface::Email::Gateway('HASH(0xd5f6038)') called at 
/usr/local/rt3/share/html/REST/1.0/NoAuth/mail-gateway line 32
HTML::Mason::Commands::__ANON__('message', 'From 
eventosicone at iconenet.com.br Wed Jun 29 22:58:55 2005^JReceived: from 
urano.sso.rnp.br (urano.sso.rnp.br [200.130.25.26])^J^Iby 
ceo.nc-rj.rnp.br (8.13.3/8.12.10) with ESMTP id j5TLUCra019956^J^Ifor 
<rt at corcovado.ceo.rnp.br>; Wed, 29 Jun 2005 18:30:13 -0300 
(BRT)^J^I(envelope-from eventosicone at iconenet.com.br)^JReceived: from 
hermes (proxy-ftp.tripweb.com.br [200.160.61.4])^J^Iby urano.sso.rnp.br 
(SSO/RNP) with SMTP id j5TLTVvx087683^J^Ifor <ceo at rnp.br>; Wed, 29 
Jun 2005 18:29:32 -0300 (BRT)^JMessage-Id: 
<200506292129.j5TLTVvx087683 at urano.sso.rnp.br>^JFrom: 
"Eventos M-Mcone" <eventosicone at iconenet.com.br>^JTo: 
<ceo at rnp.br>^JSubject: AMOP - Curso de AnM-alise e Modelagem de 
Processos de NegM-scios - PrM-atico^JMime-Version: 1.0^JContent-Type: 
text/html; charset="iso-8859-1"^JDate: Wed, 29 Jun 2005 
18:30:23^J^J<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 
Transitional//EN&q!
uot;>^J<html>^J<head>^J<title>Documento sem 
t&iacute;tulo</title>^J<meta 
http-equiv="Content-Type" content="text/html; 
charset=iso-8859-1">^J</head>^J^J<body>^J<TABLE 
width=760 height="1968" border=0 align=center cellPadding=0 
cellSpacing=0>^J  <TBODY>^J    <TR> ^J      <TD 
height="84"> <form name="form1" 
method="post" action="">^J          <img 
src="http://www.iconenet.com.br/imgs/topo.jpg" 
width="750" height="80"> ^J        
</form></TD>^J    </TR>^J    <TR> ^J      <TD 
height="1867" align=middle vAlign=top bgColor=#ffffff> 
^J        <table width="100%" height="1245" 
border="1" bordercolor="#FFFFFF">^J          
<tr> ^J            <td height="23" 
bgcolor="#336633"> <div ali!
gn="center"><font color="#FFFFFF" size=&quot

;+3" face="Arial, Helvetica, sans-serif"
------------------------

Thanks for any hints,

Alex