[rt-users] Broken RT-3.0.12

Tue Jul 5 21:58:39 EDT 2005

Did you customize @RT::MailPlugins in SiteConfig?

Alex S. Moura wrote:
> Hello,
> 
> I need help to fix a broken RT 3.0.12 installation.
> Our RT is giving the following message when someone tries to
> create a ticket by email:
> 
> Error sample:
> ------------------------
> 
> <pre>Couldn't load module RT::Interface::Email::: Can't locate
> RT/Interface/Email/.pm in @INC (@INC contains: /usr/local/rt3/local/lib
> /usr/local/rt3/lib /usr/local/lib/perl5/site_perl/5.8.6/mach
> /usr/local/lib/perl5/site_perl/5.8.6 /usr/local/lib/perl5/site_perl
> /usr/local/lib/perl5/5.8.6/BSDPAN /usr/local/lib/perl5/5.8.6/mach
> /usr/local/lib/perl5/5.8.6 .) at (eval 15931) line 1.
> 
> Stack:
> [(eval 15931):1]
> [/usr/local/rt3/share/html/REST/1.0/NoAuth/mail-gateway:32]
> 
> 
> Trace begun at
> /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Exceptions.pm line 131
> HTML::Mason::Exceptions::rethrow_exception('Couldn\'t load module
> RT::Interface::Email::: Can\'t locate RT/Interface/Email/.pm in @INC
> (@INC contains: /usr/local/rt3/local/lib /usr/local/rt3/lib
> /usr/local/lib/perl5/site_perl/5.8.6/mach
> /usr/local/lib/perl5/site_perl/5.8.6 /usr/local/lib/perl5/site_perl
> /usr/local/lib/perl5/5.8.6/BSDPAN /usr/local/lib/perl5/5.8.6/mach
> /usr/local/lib/perl5/5.8.6 .) at (eval 15931) line 1.^J^JStack:^J 
> [(eval 15931):1]^J 
> [/usr/local/rt3/share/html/REST/1.0/NoAuth/mail-gateway:32]^J') called
> at /usr/local/rt3/lib/RT/Interface/Email.pm line 515
> RT::Interface::Email::Gateway('HASH(0xd5f6038)') called at
> /usr/local/rt3/share/html/REST/1.0/NoAuth/mail-gateway line 32
> HTML::Mason::Commands::__ANON__('message', 'From
> eventosicone at iconenet.com.br Wed Jun 29 22:58:55 2005^JReceived: from
> urano.sso.rnp.br (urano.sso.rnp.br [200.130.25.26])^J^Iby
> ceo.nc-rj.rnp.br (8.13.3/8.12.10) with ESMTP id j5TLUCra019956^J^Ifor
> <rt at corcovado.ceo.rnp.br>; Wed, 29 Jun 2005 18:30:13 -0300
> (BRT)^J^I(envelope-from eventosicone at iconenet.com.br)^JReceived: from
> hermes (proxy-ftp.tripweb.com.br [200.160.61.4])^J^Iby urano.sso.rnp.br
> (SSO/RNP) with SMTP id j5TLTVvx087683^J^Ifor <ceo at rnp.br>; Wed, 29
> Jun 2005 18:29:32 -0300 (BRT)^JMessage-Id:
> <200506292129.j5TLTVvx087683 at urano.sso.rnp.br>^JFrom:
> "Eventos M-Mcone" <eventosicone at iconenet.com.br>^JTo:
> <ceo at rnp.br>^JSubject: AMOP - Curso de AnM-alise e Modelagem de
> Processos de NegM-scios - PrM-atico^JMime-Version: 1.0^JContent-Type:
> text/html; charset="iso-8859-1"^JDate: Wed, 29 Jun 2005
> 18:30:23^J^J<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01
> Transitional//EN&q!
> uot;>^J<html>^J<head>^J<title>Documento sem
> t&iacute;tulo</title>^J<meta
> http-equiv="Content-Type" content="text/html;
> charset=iso-8859-1">^J</head>^J^J<body>^J<TABLE
> width=760 height="1968" border=0 align=center cellPadding=0
> cellSpacing=0>^J  <TBODY>^J    <TR> ^J      <TD
> height="84"> <form name="form1"
> method="post" action="">^J          <img
> src="http://www.iconenet.com.br/imgs/topo.jpg"
> width="750" height="80"> ^J       
> </form></TD>^J    </TR>^J    <TR> ^J      <TD
> height="1867" align=middle vAlign=top bgColor=#ffffff>
> ^J        <table width="100%" height="1245"
> border="1" bordercolor="#FFFFFF">^J         
> <tr> ^J            <td height="23"
> bgcolor="#336633"> <div ali!
> gn="center"><font color="#FFFFFF" size=&quot
> 
> 
> ;+3" face="Arial, Helvetica, sans-serif"
> ------------------------
> 
> 
> Thanks for any hints,
> 
> Alex
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> 