[rt-users] auto reply on ticket create has stopped working

[Mark Taylor]

yes. yes. and nothing.

however, today all of my users keep disappearing and re-appearing from 
the web interface, even though queries within mysql can return normal 
results and a 'username IS' query on the web interface will return 
results while 'username IS LIKE' returns nothing.

I think the problem lies elsewhere...

thanks

mt

Anne Ramey wrote:

> Is th requestor address being set correctly?

>   Are there any watchers/admin watchers set for the queue?  Can you 
> think of what you did to the system between when it was working and now?
>
> Anne
>
> Mark Taylor wrote:
>
>> all
>>
>> my rt.log looks like this:
>>
>>> [Tue Jul  5 21:39:46 2005] [info]: Ticket 15851 created in queue 
>>> 'general' by <username> 
>>> (/usr/share/request-tracker3/lib/RT/Ticket_Overlay.pm:642)
>>> [Tue Jul  5 22:50:19 2005] [info]: 
>>> <rt-3.0.12-15851-76366.3.57952354716844@<url>.com> #15851/76366 - 
>>> Scrip 4  (/usr/share/request-tracker3/lib/RT/Action/SendEmail.pm:92)
>>> [Tue Jul  5 22:50:19 2005] [info]: 
>>> <rt-3.0.12-15851-76366.3.57952354716844@<url>.com> sent To:  Cc:  
>>> Bcc: 
>>> adminuser at real.com,adminuser at real.com,adminuser at real.com,adminuser at real.com,adminuser at real.com,adminuser at real.com,adminuser at real.com 
>>> (/usr/share/request-tracker3/lib/RT/Action/SendEmail.pm:302)
>>>
>> not that the 'To" field is blank.  always is.
>> the scrip in question is "On Create Notify Requestors, Ccs and 
>> AdminCcs with template Autoreply"
>>
>> Description:    
>> Condition:    
>> Custom condition:    
>> Action:    
>> Custom action preparation code:    
>> Custom action cleanup code:    
>> Stage:    
>> Template:    
>>
>>           * *
>>
>>
>>
>> what could be going wrong?
>>
>> thanks in advance
>>
>>
>> mt
>>
>>
>> ------------------------------------------------------------------------
>>
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>
>
>