[rt-users] auto reply on ticket create has stopped working

[Anne Ramey]

Is th requestor address being set correctly?  Are there any 
watchers/admin watchers set for the queue?  Can you think of what you 
did to the system between when it was working and now?

Anne

Mark Taylor wrote:
> all
> 
> my rt.log looks like this:
> 
>>[Tue Jul  5 21:39:46 2005] [info]: Ticket 15851 created in queue 'general' by <username> (/usr/share/request-tracker3/lib/RT/Ticket_Overlay.pm:642)
>>[Tue Jul  5 22:50:19 2005] [info]: <rt-3.0.12-15851-76366.3.57952354716844@<url>.com> #15851/76366 - Scrip 4  (/usr/share/request-tracker3/lib/RT/Action/SendEmail.pm:92)
>>[Tue Jul  5 22:50:19 2005] [info]: <rt-3.0.12-15851-76366.3.57952354716844@<url>.com> sent To:  Cc:  Bcc: adminuser at real.com,adminuser at real.com,adminuser at real.com,adminuser at real.com,adminuser at real.com,adminuser at real.com,adminuser at real.com (/usr/share/request-tracker3/lib/RT/Action/SendEmail.pm:302)
>>
> not that the 'To" field is blank.  always is.
> the scrip in question is "On Create Notify Requestors, Ccs and AdminCcs 
> with template Autoreply"
> 
> Description: 	
> Condition: 	
> Custom condition: 	
> Action: 	
> Custom action preparation code: 	
> Custom action cleanup code: 	
> Stage: 	
> Template: 	
> 
> 	  	* *
> 
> 
> 
> what could be going wrong?
> 
> thanks in advance
> 
> 
> mt
> 
> 
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