[rt-users] broken link in auto email

[Jon Daley]

 	Did you restart the web browser (and make sure your cache is 
cleaned up) after changing the RT_SiteConfig.pm.
Additionally - don't modify RT_Config, only RT_SiteConfig.

On Fri, 8 Jul 2005, Toly Zharkikh wrote:
> After I created a ticket, I changed the owner to someone else. That person 
> received an email saying that he has been assigned a ticket. That same email 
> has a direct link to the ticket but the problem is that the url is wrong.
> The wrong url is WebURL:80/rt/rtTicket/Display.html?id=34
> The correct url is WebURL:80/rt/Ticket/Display.html?id=34
>
> So I don't know where it's getting the rt before Ticket from. I looked into 
> my templates and all of them use the following link:
>   {$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
>
> I am familiar with Perl so I know that {$RT::WebURL} and {$Ticket->id} are 
> variables. But I have no idea where it's getting rtTicket from. I went into 
> RT_SiteConfig.pm and changed the line
>   Set($WebURL , $WebBaseURL . $WebPath . "/rt");
> to
>   Set($WebURL , $WebBaseURL . $WebPath . "/");
> but it still gives me the same wrong url. I also checked the RT_Config.pm 
> file and made sure that it also makes the correct url. In the end, I still 
> have the same problem so I'm begining to think that it's one of the template 
> scripts that contains the error. Can you help locate the script that 
> generates the url in the automatic email?
>
> Thanks,
> Toly
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