[rt-users] Sending duplicate RT queries to the same ticket?

[Patrick Morris]

I've done this by having monitoring software send out notifications with 
a ticket number in the subject.   That way, you just end up with the a 
ticket getting reopened every time a particular event happens.

Dan Wright wrote:

>Hi,
>
>  I'm looking for a way to have multiple ticket e-mail submissions all end up on
>the same ticket whenever the To:, From:, and Subject: fields are all identical
>and they are all sent within X hours from each other.
>