[rt-users] Re: Sending duplicate RT queries to the same ticket?

[Dan Wright]

On Fri, 8 Jul 2005, seph wrote:

> You example is about NOC software. I'd probably do this by using a
> custom interface between the NOC software and RT. Assuming the NOC
> software has some sort of incident-id, I'd create a CF to hold the id,
> and have the noc software check to see if anything exists. Then append
> or create appropriately.

Seems sort of complex.  I was hoping for a way to make RT do what I want instead
of writing something else so that I can do what RT wants me to do.

Thanks anyway,
-Dan