[rt-users] rt won't send email from replies

Chris Benard chris at highlandclinic.com
Tue Jul 12 09:25:42 EDT 2005


I sent a rather lengthy problem report before, so I figured I'd send 
another for the sake of brevity.

I upgraded rt from 3.0.6 to 3.4.2, and autoreplies for ticket creation 
are sent fine.  If a user replies to that auto-reply, it does append to 
the ticket.

However, if you reply inside the ticket, no response is sent to the 
user.  It says this below the text entry area:
This message will be sent to...
(Check boxes to disable notifications to the listed recipients)
On Correspond Notify AdminCcs with template Admin Correspondence
On Correspond Notify Requestors and Ccs with template Correspondence
On Correspond Notify Other Recipients with template Correspondence

There are no checkboxes, though.  This has me in a pickle right now, 
since I can't update users on the status of their tickets, except 
manually via email and then the reply doesn't go to the ticket and so on.

Thanks,
Chris Benard
-------------- next part --------------
A non-text attachment was scrubbed...
Name: smime.p7s
Type: application/x-pkcs7-signature
Size: 3244 bytes
Desc: S/MIME Cryptographic Signature
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20050712/ea18247a/attachment.bin>


More information about the rt-users mailing list