[rt-users] rt won't send email from replies

[Juan Mas]

What do the mail and/or apache logs say?  Does the user get a bounce
back at any time if they respond to the ticket?  Can you send mail to
someone from the box from outside RT and vice versa?

-Juan

On 7/12/05, Chris Benard <chris at highlandclinic.com> wrote:
> I sent a rather lengthy problem report before, so I figured I'd send
> another for the sake of brevity.
> 
> I upgraded rt from 3.0.6 to 3.4.2, and autoreplies for ticket creation
> are sent fine.  If a user replies to that auto-reply, it does append to
> the ticket.
> 
> However, if you reply inside the ticket, no response is sent to the
> user.  It says this below the text entry area:
> This message will be sent to...
> (Check boxes to disable notifications to the listed recipients)
> On Correspond Notify AdminCcs with template Admin Correspondence
> On Correspond Notify Requestors and Ccs with template Correspondence
> On Correspond Notify Other Recipients with template Correspondence
> 
> There are no checkboxes, though.  This has me in a pickle right now,
> since I can't update users on the status of their tickets, except
> manually via email and then the reply doesn't go to the ticket and so on.
> 
> Thanks,
> Chris Benard
> 
> 
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-- 
-Juan