[rt-users] sending email to pre-defined address upon ticket creation

[Bloom, Craig]

Hi,

 

I haven't been on this list for long, so I hope this isn't an issue that
has been covered already...

 

I have a very simple need - to create a scrip that, upon ticket creation
(not on update) sends an email with information about the ticket to a
certain pre-defined email address.  I don't want that address to be in
the cc: lists.  I want it to be invisible to the user creating the
ticket.  All new tickets should generate this email to the pre-defined
address.

 

Sounds simple but I haven't figured a way to do it yet.   Any help out
there?

 

Thanks,
Craig

 


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