[rt-users] sending email to pre-defined address upon ticket creation

[Ruslan U. Zakirov]

You can try RT-Action-NotifyGroup I wrote, it's available from CPAN.
It has small command line script that allow you manage actions: create,
delete, add/del users, add/del groups...

See docs there is examples how to use command line interface


Bloom, Craig wrote:
> Hi,
> 
>  
> 
> I haven’t been on this list for long, so I hope this isn’t an issue that
> has been covered already…
> 
>  
> 
> I have a very simple need – to create a scrip that, upon ticket creation
> (not on update) sends an email with information about the ticket to a
> certain pre-defined email address.  I don’t want that address to be in
> the cc: lists.  I want it to be invisible to the user creating the
> ticket.  All new tickets should generate this email to the pre-defined
> address.
> 
>  
> 
> Sounds simple but I haven’t figured a way to do it yet.   Any help out
> there?
> 
>  
> 
> Thanks,
> Craig
> 
>  
> 
> 
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