[rt-users] sending email to pre-defined address upon ticket creation

[Bloom, Craig]

Thank for the feedback - 

However, use of a watcher will send an email to the watcher for every
ticket update also, correct?  I just want to send an email only upon
ticket creation, and preferably base the email off of a custom
template...

Any more info would be helpful.  Thanks.
 


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Gavin
Henry
Sent: Friday, July 15, 2005 11:16 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] sending email to pre-defined address upon ticket
creation

<quote who="Bloom, Craig">
> Hi,
>
>
>
> I haven't been on this list for long, so I hope this isn't an issue
that
> has been covered already...
>
>
>
> I have a very simple need - to create a scrip that, upon ticket
creation
> (not on update) sends an email with information about the ticket to a
> certain pre-defined email address.  I don't want that address to be in
> the cc: lists.  I want it to be invisible to the user creating the
> ticket.  All new tickets should generate this email to the pre-defined
> address.
>
>
>
> Sounds simple but I haven't figured a way to do it yet.   Any help out
> there?
>


This is called a "watcher".

Go to your queque and add a group and e-mail address. The default goes
to
AdminCCs, so make sure that e-mail/user is part of it:

ADDING WATCHERS TO A QUEUE

http://wiki.bestpractical.com/index.cgi?ManualAdministration

These e-mails go out as BCC's

HTH.

-- 
Kind Regards,

Gavin Henry.
Managing Director.

T +44 (0) 1224 279484
M +44 (0) 7930 323266
F +44 (0) 1224 742001
E ghenry at suretecsystems.com

Open Source. Open Solutions(tm).

http://www.suretecsystems.com/
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