[rt-users] sending email to pre-defined address upon ticket creation

[Gavin Henry]

<quote who="Bloom, Craig">
> Thank for the feedback -
>
> However, use of a watcher will send an email to the watcher for every
> ticket update also, correct?  I just want to send an email only upon
> ticket creation, and preferably base the email off of a custom
> template...
>
> Any more info would be helpful.  Thanks.

You can create a new scrip for that queue for a new ticket creation.

>
>
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Gavin
> Henry
> Sent: Friday, July 15, 2005 11:16 AM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] sending email to pre-defined address upon ticket
> creation
>
> <quote who="Bloom, Craig">
>> Hi,
>>
>>
>>
>> I haven't been on this list for long, so I hope this isn't an issue
> that
>> has been covered already...
>>
>>
>>
>> I have a very simple need - to create a scrip that, upon ticket
> creation
>> (not on update) sends an email with information about the ticket to a
>> certain pre-defined email address.  I don't want that address to be in
>> the cc: lists.  I want it to be invisible to the user creating the
>> ticket.  All new tickets should generate this email to the pre-defined
>> address.
>>
>>
>>
>> Sounds simple but I haven't figured a way to do it yet.   Any help out
>> there?
>>
>
>
> This is called a "watcher".
>
> Go to your queque and add a group and e-mail address. The default goes
> to
> AdminCCs, so make sure that e-mail/user is part of it:
>
> ADDING WATCHERS TO A QUEUE
>
> http://wiki.bestpractical.com/index.cgi?ManualAdministration
>
> These e-mails go out as BCC's
>
> HTH.
>
> --
> Kind Regards,
>
> Gavin Henry.
> Managing Director.
>
> T +44 (0) 1224 279484
> M +44 (0) 7930 323266
> F +44 (0) 1224 742001
> E ghenry at suretecsystems.com
>
> Open Source. Open Solutions(tm).
>
> http://www.suretecsystems.com/
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