[rt-users] sending email to pre-defined address upon ticket creation

[Harrison, William]

...or you could remove the global scrip that sends out email to adminccs for each change...


> > However, use of a watcher will send an email to the watcher for every
> > ticket update also, correct?  I just want to send an email only upon
> > ticket creation, and preferably base the email off of a custom
> > template...
> >
> > Any more info would be helpful.  Thanks.
> 
> You can create a new scrip for that queue for a new ticket creation.
>