[rt-users] User can see other people tickets
Phil Homewood
pdh at bestpractical.com
Mon Jul 18 23:52:55 EDT 2005
Gavin Henry wrote:
> However, if they put in a ticket number that is not their own, in the Go To
> box, they can see that ticket (which is in the same queue).
>
> Should they be able to see a ticket that is not their own?
Not unless you give them the right to do so...
> I would have thought that you should only be able to select a ticket that you
> created, no?
If that's how your rights are set up, yes. :-) Perhaps your
Everyone (or (Un)Privileged) group has some rights it shouldn't
have, either globally or at the queue level?
--
>>|<< http://www.bestpractical.com/rt -- Trouble Ticketing. Free.
More information about the rt-users
mailing list