[rt-users] User can see other people tickets

Phil Homewood pdh at bestpractical.com
Mon Jul 18 23:52:55 EDT 2005


Gavin Henry wrote:
> However, if they put in a ticket number that is not their own, in the Go To 
> box, they can see that ticket (which is in the same queue).
> 
> Should they be able to see a ticket that is not their own?

Not unless you give them the right to do so...

> I would have thought that you should only be able to select a ticket that you 
> created, no?

If that's how your rights are set up, yes. :-) Perhaps your
Everyone (or (Un)Privileged) group has some rights it shouldn't
have, either globally or at the queue level?
-- 
>>|<< http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.



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