[rt-users] aborting ticket creation via scrip

[Rick Russell]

O. Ododa wrote:
>> receives an email that matches certain criteria (is in a specific queue,
> subject matches or doesn't match a regex, content lines match or don't
> match a specific regex).

If it's in a queue, the ticket is already created :-)

If you must do this within RT (instead of filtering out the e-mail
before it enters RT), you probably want to write a scrip that simply
deletes or rejects the ticket. You'll also want to modify auto-reply or
notify scrips to prevent them from sending e-mail.

-- 
Rick Russell
For computer help, call xHELP (x4357 or 713-348-4357)
OpenPGP/GnuPG Public Key at ldap://certificate.rice.edu
761D 1C20 6428 580F BD98  F5E5 5C8C 56CA C7CB B669
-- 
Helpdesk Supervisor, Client Services
IT/Academic & Research Computing
Rice University
Voice: 713.348.5267  Fax: 713.348.6099