[rt-users] aborting ticket creation via scrip

[Pavel Ruzicka]

As others wrote, its not possible because of processing order.

http://wiki.bestpractical.com/index.cgi?WriteCustomAction

     * Create transaction
     * Find condition matches
     * Execute preparation code scrip by scrip
     * Scrips that fail will be thrown away
     * Execute commit code of surviving scrips proceeding scrip by scrip

Ruza

O. Ododa wrote:
> I'm trying to find a way to get RT not to create a ticket when it 
> receives an email that matches certain criteria (is in a specific queue, 
> subject matches or doesn't match a regex, content lines match or don't 
> match a specific regex).
> 
> I've written the scrip and if a given check fails, I 'return undef;', 
> but RT creates the ticket anyway. Is there any way to avoid this? I've 
> searched the archive, and have come up empty.
> -- 
> O. Ododa
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com

-- 
Pavel Ruzicka, HelpDesk ICZ

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