[rt-users] User defined action?

[Phil Lawrence]

On Jul 19, 2005, at 2:08 PM, Stephen Turner wrote:

> At Tuesday 7/19/2005 01:57 PM, Phil Lawrence wrote:
>
>> Can anyone provide an example for a user defined action?  I want to
>> send the NewTicket template to a particular non-privileged user
>> whenever a new ticket is created.
>
> There may be a more elegant way, but I've done this by just
> hard-coding the email address in the template as a CC.

I see the global NewTicket template starts with:

   Subject:     NewTicket: {$Ticket->Subject}

Would I then just make a Queue specific version and type this beneath  
it?
   CC: foo at bar.com


Thanks,
Phil