[rt-users] mailgate

[Paul O'Rorke]

Thanks for the reply.

I created a user 'help' on my test system ( http://rt.paulororke.net ) 
and have the following in /etc/aliases:

    help:         "|/opt/rt3/bin/rt-mailgate --queue general --action
    correspond --url http://rt.paulororke.net/"
    rt-comment: "|/opt/rt3/bin/rt-mailgate --queue general --action
    comment --url http://rt.paulororke.net/"

the pipe seems valid in that rt-mailgate is where it says it is, the 
queue exists within RT and the URL resolves.  When I send mail (from 
gmail) to help at rt.paulororke.net, POSTFIX replies (bounced mail):

    Final-Recipient: rfc822; help at rt.paulororke.net
    <mailto:help at rt.paulororke.net>
    Action: failed
    Status: 5.0.0
    Diagnostic-Code: X-Postfix; mail for rt.paulororke.net
    <http://rt.paulororke.net> loops back to myself

/var/log/maillog says:

    Jul 19 10:54:21 paulororke postfix/smtp[15720]: 86778123757:
    to=<help at rt.paulororke.net>, relay=none, delay=1, status=bounced
    (mail for rt.paulororke.net loops back to myself)

Any suggestions on how to solve this?



Labonte, Phil wrote:

>Yes basically that is it...
>
>If you look at /etc/aliases that is where you assign which user you
>designate as the one the receives the emails (rt by default).
>
>Let me know if you need more help
>
>-----Original Message-----
>From: rt-users-bounces at lists.bestpractical.com
>[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Paul
>O'Rorke
>Sent: Monday, July 18, 2005 2:25 PM
>To: RT Users
>Subject: [rt-users] mailgate
>
>Hi all,
>
>I'm trying to get a handle on RT to use for my employer's IT support.  
>According to 'perldoc /opt/rt3/bin/rt-mailgate':
>
>'... you will need first of all to create an RT user for the mail 
>gateway and assign it a password; this helps to ensure that mail coming 
>into the web server did originate from the gateway.'
>
>I'm not at all clear on what this represents.  Is it a single user 
>within RT that recieves all email directed at the system like 
>help at rt.example.com?  Am I missing something fundamental here?
>
>  
>


-- 
Paul O'Rorke

paul at paulororke.net