[rt-users] HowTo make new correspondence send email to Owner?

[Rick Russell]

Remember that, by default, the "NotifyActor" setting in RT will squelch 
the outgoing e-mail if the person making the correspondence is the 
owner. You can either turn on NotifyActor, or test with different 
identities.

Also, check your global scripts and make sure you have an "On 
Correspond, Notify Owner" action in there with a valid template.

Rick R.



Matt England wrote:
> At 7/23/2005 05:52 PM, Matt England wrote:
> 
>> How can I get new correspondence automatically send email to the task 
>> Owner?  Or does it do this automatically?
> 
> 
> I have yet to see an auto-email to a task owner per a ticket 
> correspondence update happen with my current configuration.
> 
> -Matt
> 
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