[rt-users] HowTo make new correspondence send email to Owner?

[Matt England]

Thanks Rick, I'll be looking into these things. -Matt

At 7/24/2005 08:10 AM, Rick Russell wrote:

>Remember that, by default, the "NotifyActor" setting in RT will squelch 
>the outgoing e-mail if the person making the correspondence is the owner. 
>You can either turn on NotifyActor, or test with different identities.
>
>Also, check your global scripts and make sure you have an "On Correspond, 
>Notify Owner" action in there with a valid template.
>
>Rick R.