[rt-users] Want to stop "RT thinks this is a bounce" messages

Asheesh Laroia asheesh at asheesh.org
Mon Jul 25 18:26:44 EDT 2005


We want to be able to create tickets by emailing queuename at domain.com.  I 
have succesfully set that up.  We want replies to users to consistently 
come from bugs at domain.com, so we have the Reply and Comment addresses for 
all the queues set to that.

The problem is, then queuename at dyna.org becomes a watcher.  So RT sends 
itself followup mails, which RT then bounces back to root at localhost with 
the message "RT think this is a bounce".

How do we prevent this behavior while keeping the per-queue ticket-filing 
addresses while unifying the "From RT" address?

-- Asheesh.

-- 
10) there is no 10, but it sounded like a nice number :)
         -- Wichert Akkerman



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