[rt-users] About the Comment Address in queues

[Howard Kao]

Hi all, 

I would like to ask about the Comment Address in a queue.  Correct me
if I am wrong, but I know that the Reply Address is to allow people to
reply to this address to automatically add an entry in the discussion.
 What does the Comment Address do then?  It doesn't seem to allow
people to send an email to it to create a comment, and with good
reason since there's no telling which ticket the comment will go to. 
Can someone please describe what Comment Address does to me?

Thanks.